topic Faulty phone. in Pay Monthly

Faulty phone.

Leah7 — Wed, 12 Jan 2022 15:43:30 GMT

Hello. Yesterday my phone kept turning on and off, not letting me click on apps, or let me text etc. Then it was stuck on the apple logo and the spinning loading sign for hours. I was going to reset my phone by connecting to a laptop later that day but my phone started working again. Although it’s on and working, it won’t stop showing an notification ‘important display message’ saying “Unable to verify this iPhone has a genuine Apple display”. This has never appeared before until it broke for them hours.

I have warranty on my phone still and was wondering if you can fix this or send me new phone or advise me on what to do to fix it?!

thank you

Leah weeks.

Re: Faulty phone.

Bambino — Wed, 12 Jan 2022 15:49:55 GMT

@Leah7 This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here:
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

You could also try Apple support: Official Apple Support

Re: Faulty phone.

MI5 — Wed, 12 Jan 2022 15:50:12 GMT

@Leah7

O2 will repair it whereas Apple will replace it on the spot https://www.apple.com/uk/retail/geniusbar/