topic Re: Phone bill in Pay Monthly

Phone bill

Dez3 — Wed, 12 Jan 2022 13:38:22 GMT

Hi my phone bills have been paid however my account is blocked from calling texting using 3g and it diverts me to payment when calling someone. On the system it shows i havent paid £30.45 as i received a msg to confirm this. Can you pls help me out i cant use my phone and everything is paid i can track and see on my o2 app

Re: Phone bill

Bambino — Wed, 12 Jan 2022 13:50:10 GMT

@Dez3 This is a customer community with no access to anyone's account.

You can reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

You can also download Skype to call customer service: Guide: A Guide to Skype

Re: Phone bill

MI5 — Wed, 12 Jan 2022 14:05:34 GMT

@Bambino

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support