Bringing old number

uk_Ian — Tue, 11 Jan 2022 21:47:01 GMT

Hi All

I have just transferred from Virgin to get the volt benefits.

I was on the phone to a Virgin Customer service rep on Saturday (08/01) and he set up my O2 account and I gave him my pac code to keep my number, which I assume he passed to O2.

I received my sim today (11/01) and just wondered how long before the number transfers.

I am a bit concerned as I didn't do it myself and I have not had a text saying the transfer is going to happen which I have before when moving networks.

Would it be better to leave my old Virgin sim in or keep using the O2 one and how long should I wait before contacting O2 to resubmit my pac code?

Thanks in advance.

Re: Bringing old number

MI5 — Tue, 11 Jan 2022 21:50:20 GMT

@uk_Ian

You should have received a text confirming the change.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

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Bringing old number

Re: Bringing old number