topic Transferring of a number in Pay Monthly

Transferring of a number

JoJo18 — Mon, 10 Jan 2022 19:23:59 GMT

Daughter got new phone today and was told once she got it to ring 202 for the number from her old phone to be transferred across - this I have done however her old number has dissappeared from my account and only the old number is showing also when I ring her old number it’s saying number not recognised🤬

Re: Transferring of a number

JoJo18 — Mon, 10 Jan 2022 19:25:15 GMT

I mean her original number has dissappeared and only the new sim number showing - yet the lady said she had filled out the form for her old number to be transferred

Re: Transferring of a number

MI5 — Mon, 10 Jan 2022 19:32:32 GMT

@JoJo18

It doesn't look like the port has started yet.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.