topic Re: Help settling device payment plan in Pay Monthly

Help settling device payment plan

Viktorija — Thu, 06 Jan 2022 16:00:31 GMT

I have seen a better deal on O2 for the monthly payments than I currently have and by some miracle managed to get through to O2 chat. They told me before I transition to the new tariff based on the deal, I have to settle what's left on my Device Plan, which I am happy to do. I tried calling customer service, but after several attempts to tell the robot lady what I wanted to do, and being send a payment link, I ended up in the area to pay for my monthly tariff bill. When I try to settle my Device Plan in the My O2 area, they tell me to call the customer service, and when I do that, they bring me to the area to pay my tariff (which not what I need); and for the love of God, I can't find the O2 Live chat anymore....

How can I settle my Device Plan online or on the phone (not the main number)?

How do I access O2 Live chat?

I feel like I am going in circles and the Contact Us page is extremely not user friendly.

Please help,

Re: Help settling device payment plan

madasaf1sh — Thu, 06 Jan 2022 16:04:27 GMT

@Viktorija

You need to call o2 on the main number 202 or 0344 809 0202 as they need to close down your Credit Agreement.

Live Chat have never been able to do this, or take payments as that is a massive security issue..

Re: Help settling device payment plan

MI5 — Thu, 06 Jan 2022 16:14:59 GMT

@Viktorija

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

Re: Help settling device payment plan

Viktorija — Fri, 07 Jan 2022 09:15:12 GMT

Hi, thanks both for your help, but I am still not getting anywhere.

I have now tried all 3 options - live chat, which I can't even get on now, the main customer service number, and the payments management number. With both numbers, the robot lady cuts me off when I tell that I don't want to pay online or via myO2 app, as the links she's sending is to pay my air tariff bill, not the device plan. I am going in circles here.

Is there a way I can get connected to the actual real person, or at least live chat? How do I access O2 live chat?

Thanks,

Re: Help settling device payment plan

MI5 — Fri, 07 Jan 2022 09:37:44 GMT

@Viktorija

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.