topic Leaving and final bill in Pay Monthly

Leaving and final bill

Sms1 — Thu, 06 Jan 2022 13:44:40 GMT

Recently left 02 and ported numbers on my accounts. I was surprised to see my o2 app login be closed. How can I review what my last bill will be? Or how it will be paid? Does this come from an adjusted direct debit? Frankly the app was really unhelpful and call centres likewise so it’s not great being in the dark about remaining charges. Any help appreciated (not hours on hold on a call though please :-)) 😑

Re: Leaving and final bill

MI5 — Thu, 06 Jan 2022 13:50:41 GMT

@Sms1

Assuming your direct debit is still in place, O2 will just take the final bill as normal.

You will be emailed when it has been prepared with the amount that will be taken.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support