topic Awaiting Billing Credit in Pay Monthly

Awaiting Billing Credit

RBB — Thu, 16 Dec 2021 15:31:29 GMT

Hi, after a conversation with one of your colleagues on Monday 13.12.2021, about Premium Text messages I had received, it was agreed that my account would be credited with the amount of £6.38. Your text message to me on the same day confirmed that the credit charge would be applied to my account the following day, Tuesday 14.12.2021. To date, I still have not received the credit amount into my account. My account still shows these Premium Text messages as an additional charge. Please can you arrange this credit??

Re: Awaiting Billing Credit

jonsie — Thu, 16 Dec 2021 15:35:53 GMT

Use this guide to check recent charges

You should see a minus figure

Hi
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Re: Awaiting Billing Credit

TallTrees — Thu, 16 Dec 2021 15:43:08 GMT

Hello @RBB

Welcome to the o2 Community forum

We are a customer based Community not o2 customer services

We cannot access your information

you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this