topic Re: Previous Bills in Pay Monthly

Previous Bills

Annie53 — Fri, 10 Dec 2021 10:55:58 GMT

I can no longer seem to be able to view or download bills from the previous months - does anyone know how to do this? Is it still possible?

Re: Previous Bills

MI5 — Fri, 10 Dec 2021 11:26:50 GMT

@Annie53

There is a known issue with billing that O2 are trying to fix.
Please try again later.

Re: Previous Bills

Martin24 — Sat, 11 Dec 2021 11:59:21 GMT

I have the same issue which has been going on for weeks now. I spend 25 minutes on the phone waiting for O2 to answer for them to tell me they are trying to fix it. That was 4 days ago and it is still not fixed.

They offered to send out paper bills but wanted to charge me £2.50 each for this - unbelievable as it is their mistake!

I have a limited time to submit my bills for redemption so am getting worried i may run out of time!

Re: Previous Bills

Sue751 — Tue, 11 Jan 2022 12:33:13 GMT

This is ridiculous. I am still unable to download bills. O2 are you really working hard to fix this????

Re: Previous Bills

gmarkj — Tue, 11 Jan 2022 13:46:32 GMT

Just logged into my account and can see 24 bills on the list @Sue751

Try following the instructions in the link below:

https://community.o2.co.uk/t5/My-O2/cant-download-my-billing/m-p/1519459#M15160