topic Re: Cannot access previous bills after upgrade in Pay Monthly

Cannot access previous bills after upgrade

Smitherz86 — Wed, 01 Dec 2021 09:57:38 GMT

I have been with O2 for numerous years. I have a private contract, but use my phone for work as well and submit my bills for expenses when i have to make expensive long range calls.

Usually i could go into my bills and there was a dropdown box to view/dowload previous months bills. But having upgraded it seems to have reset and i now only have access to my most recent bill (first on new deal).

Does anyone know a way to find bills from previous contract? There has been no change in my payment method, phone number etc, just a new handset.

Im lazy and submit an expense report every 3 months, so need to pull a few bills, but cannot find them.

Re: Cannot access previous bills after upgrade

MI5 — Wed, 01 Dec 2021 10:03:11 GMT

@Smitherz86

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

Re: Cannot access previous bills after upgrade

SarBre — Wed, 01 Dec 2021 11:12:37 GMT

My previous bills have disappeared too; the drop down link they allowed you to use to select which month has gone. I can't reach anyone at O2 , spent an hours searching the site to no avail !

Re: Cannot access previous bills after upgrade

RafaC — Thu, 02 Dec 2021 12:53:23 GMT

Hey @Smitherz86 and @SarBre O2 is already aware of that and working to fix it in the next few days.

Re: Cannot access previous bills after upgrade

Jim68 — Fri, 03 Dec 2021 17:49:36 GMT

Hi RafaC, I have the same issue and even tried phoning them on my mobile but the wait is so long. Used to be able to speak to someone straight away in the past 🙄