topic Re: Phone Bill in Pay Monthly

Phone Bill

Chantell — Sun, 28 Nov 2021 21:48:24 GMT

Hello Good Evening

Hope all is well

My phone bill has currently been suspended and I would need help getting my line rental running again.

I currently have no internet or calls and have a young child so I would need to get the phone up and running.

I can pay for the remaining balance tomorrow morning.

Please could you assist me with this.

Re: Phone Bill

MI5 — Sun, 28 Nov 2021 21:57:24 GMT

@Chantell

You need to contact payment management.
Details here
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

Re: Phone Bill

Chantell — Sun, 28 Nov 2021 22:00:57 GMT

Good Evening

I can not contact payment management and have already tried to contact them at the minute as they are closed.

And I have no other form of contact as I do not have a landline or wifi.

Please could you assist me as I have a young child and my phone is my only form of communication.

Re: Phone Bill

MI5 — Sun, 28 Nov 2021 22:10:21 GMT

@Chantell

All I can do is ask @O2Georgina to contact you in the morning.

We're just customers here like yourself so cannot help any further, sorry.

Re: Phone Bill

Bambino — Sun, 28 Nov 2021 22:47:15 GMT

@Chantell Instructions on how to download and use Skype to call the 0800 Payment Management number in the morning can be found here: https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104

Re: Phone Bill

O2Georgina — Mon, 29 Nov 2021 08:23:03 GMT

Thanks for the tag @MI5

@Chantell I will send you a private message now😊