topic Re: Online upgrade in Pay Monthly

Online upgrade

Rosie_02 — Thu, 25 Nov 2021 10:50:16 GMT

Hello,

I am trying to upgrade my phone through my 02 account.
I get to the checkout, but it then needs to send me a text to my current 02 phone number to verify the account. Unfortunately, my phone is not working and will not switch on. I was wondering if there was anyway I could process the upgrade without text verification (I can do email or other method?)

Thank you,

Rosie

Re: Online upgrade

Cleoriff — Thu, 25 Nov 2021 10:58:40 GMT

@Rosie_02

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Re: Online upgrade

MI5 — Thu, 25 Nov 2021 11:24:55 GMT

@Rosie_02

Can you put your sim in another phone to receive the text?

Borrow one from a friend or an old one you have in a drawer somewhere?