topic Re: PAC transfer time in Pay Monthly

PAC transfer time

Blues_beno — Wed, 24 Nov 2021 16:29:23 GMT

Hi,

I received my SIM card yesterday and I provided the PAC at the time of ordering the card. How long does it take for my old number to be restored to my new SIM?

Re: PAC transfer time

MI5 — Wed, 24 Nov 2021 17:15:09 GMT

@Blues_beno

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

Re: PAC transfer time

paul0363 — Wed, 24 Nov 2021 19:30:02 GMT

From the help pages:

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

"You can give us your PAC code when you order your new O2 connection or at any time afterwards. Once you’ve given us your PAC code, you’ll switch to our network within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days. If you provide your PAC code at the weekend, you’ll switch on the following Tuesday."

The time starts from when you first use the new SIM if you gave O2 the PAC at point of sale.