topic I'm in Bulgaria my can't make calls on my O2. in Pay Monthly

I'm in Bulgaria my can't make calls on my O2.

Chris020664 — Wed, 10 Nov 2021 09:08:52 GMT

I can't call out on my O2 a voice says outgoing calls are blocked by the service operator. Can't get in touch with O2 as I can't call out. Please advise

Re: I'm in Bulgaria my can't make calls on my O2.

TallTrees — Wed, 10 Nov 2021 09:55:40 GMT

Hi there @Chris020664

This may help

If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
Facebook, Twitter and Instagram

Re: I'm in Bulgaria my can't make calls on my O2.

Cleoriff — Wed, 10 Nov 2021 10:27:45 GMT

@Chris020664

It sounds as if you may have a roaming bar on your account. Only O2 can lift it.

Follow the advice given by @TallTrees above

Best of luck. 👍

Re: I'm in Bulgaria my can't make calls on my O2.

Laz26 — Fri, 01 Aug 2025 06:22:13 GMT

Hi @Chris020664 - I know this was in 2021 - but having same issue as you.

in Bulgaria, on PAYG, data works, no calls/messages being received, neither can I make any.

When I switch network, it works once or twice max then defaults back to "call failed" and when people call me to answering machine.

Did you have a solution to this? Not getting any help from support.

Thanks,

Re: I'm in Bulgaria my can't make calls on my O2.

Cleoriff — Fri, 01 Aug 2025 06:46:25 GMT

@Laz26

Answered here:

https://community.o2.co.uk/t5/Pay-Monthly/Can-t-make-calls-in-Bulgaria/m-p/1804731/highlight/true#M290425