topic Re: o2.com email address in Pay Monthly

o2.com email address

henryo — Thu, 21 Oct 2021 14:29:21 GMT

Hello

I've recently moved to a pay monthy account from an o2 payg account, so my myo2 stopped working. I just registered for a new my02 account, to be told that it already exists, but what the details or username or password are I had no idea, so I used the change password option.. After I got the text with the verification code, I entered that and was told that a link to verify the email address was sent to an .....@o2.com email address which I do not know how to access, but it seems I have to click on that link to validate it. There seems to be no information at all anywhere that I can find to access my supposedly given over ...@o2.com email address, and subsequent attempts to login using the 'new password' and that email address username have failed. Please help. Thaniks

Re: o2.com email address

madasaf1sh — Thu, 21 Oct 2021 14:34:42 GMT

@henryo

o2.com addresses are long gone.

You’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: o2.com email address

MI5 — Thu, 21 Oct 2021 14:34:10 GMT

@henryo

O2 email closed years ago but you would have been given one automatically at the time you took your sim all those years ago.

For now, you will need to register again with a new email address and your old account will be archived in due course.

Re: o2.com email address

henryo — Thu, 21 Oct 2021 21:45:20 GMT

Just to be clear, I just started a pay monthly contract, I register for myo2 by giving my number and the system tell me the email address associated with my account is the @o2.com one. I've never had this email, the system seems to have assigned it to me. I can't verify because I can't access it, and you tell me they are no longer valid.

Re: o2.com email address

henryo — Thu, 21 Oct 2021 21:48:20 GMT

The whole thing doesn't make sense. The old payg myo2 account which had the number I moved over to the new pay monthly account says there is no account associated with this number. I'm flummoxed. This is impossible, what a welcome to my new o2 monthly account

Re: o2.com email address

MI5 — Fri, 22 Oct 2021 07:12:03 GMT

@henryo

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

Re: o2.com email address

henryo — Fri, 22 Oct 2021 09:49:23 GMT

OK well I'll try customer service again. Did try but the menu system didn't really cover my issue and I just got cut off after a long time. I'm not on Facebook or Instagram or Twitter, just a normal guy who wants to speak to somebody to sort this issue. Thanks again for your suggestions

Re: o2.com email address

Cleoriff — Fri, 22 Oct 2021 12:32:17 GMT

@henryo wrote:
OK well I'll try customer service again. Did try but the menu system didn't really cover my issue and I just got cut off after a long time. I'm not on Facebook or Instagram or Twitter, just a normal guy who wants to speak to somebody to sort this issue. Thanks again for your suggestions

In that case @henryo contact o2 via a call.

Call 202 from your mobile or 0344 809 0202 (or Payment management number -0800 902 0217 )

If you have no access to a phone then use Skype to call 0800 032 1402

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call