topic Re: Bill in Pay Monthly

Bill

Deano73 — Thu, 21 Oct 2021 16:03:21 GMT

Hi my direct debit is due on 24th which is Sunday when will this leave my bank money is in waiting for collection if it comes out Monday will that affect my upgrade in December as a missed payment thanks Dean

Re: Bill

TallTrees — Thu, 21 Oct 2021 16:11:06 GMT

@Deano73 wrote:
Hi my direct debit is due on 24th which is Sunday when will this leave my bank money is in waiting for collection if it comes out Monday will that affect my upgrade in December as a missed payment thanks Dean

Hi @Deano73

Welcome to the o2 Community forum

When you agree a DD with any company they call for the money and expect it to be paid then so if they ask for it Sunday fine if they call for it Monday that is also fine, it would not be considered a missed payment as they are getting the payment when they call for it.

Hope this helps you Your upgrade should be good.

Best wishes

Re: Bill

madasaf1sh — Thu, 21 Oct 2021 16:52:10 GMT

@Deano73

Direct Debits due on the Sunday are taken on the next working day so on a Monday.

The only thing that affects your Upgrade is missed payments and that puts it back by 3months...

In this instance you should be all good

Re: Bill

MI5 — Thu, 21 Oct 2021 17:39:19 GMT

@Deano73

In these circumstances my bank allocates the money on the Friday before and it is then taken on the following Monday by O2.

This way, no payments are missed.

Re: Bill

Deano73 — Thu, 21 Oct 2021 18:05:25 GMT

Thank you

Re: Bill

Deano73 — Thu, 21 Oct 2021 18:05:56 GMT

Thank you

Re: Bill

MI5 — Thu, 21 Oct 2021 19:07:16 GMT

You're welcome