topic Re: Change bank details/bank for direct debit in Pay Monthly

Change bank details/bank for direct debit

Clare15 — Sat, 09 Oct 2021 09:23:56 GMT

Hi, I cannot find out on my O2 how to alter the bank details. i've recently changed banks and want my new direct debit to come out of my new bank - any help please?

Re: Change bank details/bank for direct debit

Cleoriff — Sat, 09 Oct 2021 12:58:44 GMT

@Clare15

You need to go into My O2 and see the section MORE. Click on that and a drop down box will appear. See here for change UPDATE PERSONAL DETAILS, and you can change your bank details there

Re: Change bank details/bank for direct debit

missathome — Sat, 16 Oct 2021 12:14:59 GMT

this does not work

Re: Change bank details/bank for direct debit

missathome — Sat, 16 Oct 2021 12:15:20 GMT

no option here related to bank detail

Re: Change bank details/bank for direct debit

Cleoriff — Sat, 16 Oct 2021 13:01:59 GMT

@missathome

You are correct. It's been changed.

This is the section you need to change bank details

Click on Bills and Current charges and the drop down box will appear.

Click on "change payment or address details" and the bank is in this section.

Re: Change bank details/bank for direct debit

TallTrees — Sat, 16 Oct 2021 13:05:43 GMT

Hello @missathome

I looked on my mobile signed into MYO2

then left hand side MENU drop down box

There is update personal details

There will also be a message with pin for access. Hope this works for you. Best wishes 🙂

Re: Change bank details/bank for direct debit

Cleoriff — Sat, 16 Oct 2021 13:19:02 GMT

@TallTrees

It's been changed now. No longer in Personal details but in section shown above.... Bills and Current charges, Drop down box will reveal " change payment or address details".

That's where you can change bank details. 😉

Re: Change bank details/bank for direct debit

TallTrees — Sat, 16 Oct 2021 13:27:55 GMT

Hi @Cleoriff

I haven't got that style on my mobile phone though 😕

I checked again and it's still Menu drop down box then more press and at bottom change personal details

Honest😁 ❤

Re: Change bank details/bank for direct debit

Cleoriff — Sat, 16 Oct 2021 13:40:03 GMT

@TallTrees

That's the difference between mobile and PC view. Unless you change mobile to full view you will get just a limited My O2. Bottom line to change bank details, you need to go into the section I've shown in my last image.

Re: Change bank details/bank for direct debit

TallTrees — Sat, 16 Oct 2021 15:34:18 GMT

😢

No idea where that button would be @Cleoriff

I know it did exist on other sites said Mobile or Full

No worries though..thanks for your help and assistance always welcome 😊 ❤