topic Upgrade nightmare in Pay Monthly

Upgrade nightmare

MikeF — Fri, 15 Oct 2021 16:07:07 GMT

This is a bit of a weird one. I have two accounts with o2, they started as a phone and a tablet both pay monthly. Upgraded on my tablet plan when eligible to a phone, then I paid off the phone on the other account. The phone that I got from the tablet upgrade has the sim from the paid off account in it and the other sim on the tablet, the paid off of phone is now with my missus. I got a text to say if I handed in my iPhone 12 Pro I could have a 13 pro and o2 would pay off my 12 , but in store the person had looked at my paid off account and done the upgrade on that leaving my paying for 2 phones. Is there anything that I can do?

Re: Upgrade nightmare

Bambino — Fri, 15 Oct 2021 16:18:29 GMT

@O2Ryan can you please advise @MikeF?

Re: Upgrade nightmare

Bambino — Fri, 15 Oct 2021 20:25:25 GMT

Sorry to see that no one got back to you, @MikeF. @O2Georgina is on tomorrow at 8 am. Hopefully she will contact you.

Re: Upgrade nightmare

O2Georgina — Sat, 16 Oct 2021 07:01:49 GMT

Thanks for the tag @Bambino

@MikeF I will send you a private message now so we can look in to this for you