topic Re: Adding a number from a different provider to my 02 account in Pay Monthly

Adding a number from a different provider to my 02 account

BobMcFiggin — Tue, 28 Sep 2021 13:20:40 GMT

I took out a contract with Virgin mobile some years ago for my son, the phone and number are no longer used and i'm having a headache trying to deactivate my account with them, someone suggested ( on the virgin media community board ) the easiest way to do this would be to get the STAC code and then add it to my 02 account, thus deactivating the number and the contract, how would I go about this ?

Re: Adding a number from a different provider to my 02 account

MI5 — Tue, 28 Sep 2021 15:12:45 GMT

@BobMcFiggin

You need to get a free O2 PAYG sim from here https://www.o2.co.uk/shop/sim-cards/pay-as-you-go

Then request your PAC from Virgin and transfer the number using the PAC to your new O2 PAYG sim.

This will 100% guarantee closure of the account and you can then throw away the O2 sim if you don't want to keep it.

Re: Adding a number from a different provider to my 02 account

BobMcFiggin — Tue, 28 Sep 2021 17:00:05 GMT

@MI5 thanks for the help

Re: Adding a number from a different provider to my 02 account

MI5 — Tue, 28 Sep 2021 18:25:12 GMT

You're welcome @BobMcFiggin 👍