topic New contract in Pay Monthly

New contract

RM2003 — Mon, 27 Sep 2021 14:57:03 GMT

Hello, I was wondering if anyone could offer some info.

I took out a new contract for the iPhone 13 pro on Saturday and I received all the legal documents and an email saying my order is confirmed, however, I didn’t receive any update so I spoke to o2 who told me, that my order has been referred to the credit team and I was like ok and I called them up and they said wait 3 days and I wasn’t convinced, so I called o2 again and they said wait, till the end of today, so I’m a bit confused.

did my order get accepted or what coz they took a deposit, and done the hard search.

Any advice would be helpful

msny thanks

Re: New contract

MI5 — Mon, 27 Sep 2021 15:14:32 GMT

@RM2003

You have not been accepted yet as it's still with the credit approvals team.

It can take a few days.

Re: New contract

RM2003 — Mon, 27 Sep 2021 15:26:01 GMT

Is there reason for them refer it to the credits team coz my credit rating is stable.

Re: New contract

MI5 — Mon, 27 Sep 2021 15:32:17 GMT

No telling with O2