topic Re: Bill in Pay Monthly

Bill

72 — Thu, 23 Sep 2021 08:48:09 GMT

Hi I just looked at my bill and it saying it's payed the bill was £98.37 and of that I paid £35.00 of it on Monday 13th September so I am a bit confused why it's saying its payed when I still owe £63.37

Re: Bill

Cleoriff — Thu, 23 Sep 2021 09:08:37 GMT

@72

We have no access to your account on here so you need to call O2

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Re: Bill

72 — Thu, 23 Sep 2021 09:17:18 GMT

Thank you

Re: Bill

Cleoriff — Thu, 23 Sep 2021 09:19:53 GMT

@72 You're welcome 😉