topic Re: Spendcap in Pay Monthly

Spendcap

St77 — Sat, 18 Sep 2021 18:10:31 GMT

I put a spend cap on over 24 hours ago, but still can't use it any ideas what I am doing wrong.

Re: Spendcap

Cleoriff — Sat, 18 Sep 2021 18:21:48 GMT

@St77

Not sure what you are trying to do?

Read this guide on spend caps

Re: Spendcap

St77 — Sat, 18 Sep 2021 19:50:00 GMT

Hi and thanks for replying, I spoke with O2 over 24hours ago set in place a spend cap I have tried to purchase using it, and I keep being told failed payment

Re: Spendcap

MI5 — Sat, 18 Sep 2021 19:52:46 GMT

@St77

A spend cap prevents you from making purchases.

You need to remove the cap to but stuff on your account.

You also need to register for charge to mobile first.

https://www.o2.co.uk/charge-to-mobile

Re: Spendcap

St77 — Sat, 18 Sep 2021 20:05:26 GMT

Thanks very much for your help

Re: Spendcap

MI5 — Sat, 18 Sep 2021 20:46:55 GMT

You're welcome