topic Re: Upgrade Returns in Pay Monthly

Upgrade Returns

Blamelouis1 — Mon, 30 Aug 2021 10:56:43 GMT

Hi all

I upgraded to an Xperia 1 iii last week after paying off my previous device and couldn't get on with the xperia so for the first time in 20 years of being an 02 customer I contacted o2 to return the phone.

They sent me out a jiffy bag with Ingram micros address on it and I returned it last Thursday (I have proof of postage).

Just wondering how long they take to acknowledge receiving the device.

Thanks

Re: Upgrade Returns

MI5 — Mon, 30 Aug 2021 13:03:05 GMT

@Blamelouis1

Usually takes at least 2 weeks.

Re: Upgrade Returns

Blamelouis1 — Wed, 01 Sep 2021 13:51:44 GMT

Cheers ...that explains the silence from o2.

Re: Upgrade Returns

jonsie — Wed, 01 Sep 2021 16:45:14 GMT

Probably lay on the returns floor waiting for someone to get off their backside and scan it back into stock

It really shouldn't take this long to be credited back

Re: Upgrade Returns

Blamelouis1 — Wed, 01 Sep 2021 17:05:04 GMT

They took the money within 10 minutes, so some things get done quickly.

Re: Upgrade Returns

jonsie — Wed, 01 Sep 2021 17:07:34 GMT

That's because it's automated

A human being is needed to open the post!

Re: Upgrade Returns

madasaf1sh — Wed, 01 Sep 2021 17:12:48 GMT

Also remember there is a lack of drivers to deliver parcels into depots and onto customers to be opened and processed...

I doubt someone is sat on there **** being lazy, it will be in a queue to be processed.... If people dont like buying online goto the shop its that simple...

Re: Upgrade Returns

jonsie — Wed, 01 Sep 2021 17:18:10 GMT

You've obviously never seen the returns department...

Re: Upgrade Returns

Blamelouis1 — Thu, 02 Sep 2021 05:45:02 GMT

Wasn't available in shop.