topic Re: How to formally cancel a contract with O2? in Pay Monthly

How to formally cancel a contract with O2?

BRS — Fri, 27 Aug 2021 12:55:22 GMT

Hello

I've only very recently joined O2 for the first time and am unimpressed with most aspects of the service so far. I received a pay monthly SIM from the website and I'm well within the 14 day cooling off period.

I've requested and received a PAC and cancelled the DD. Is there anything else I need to do? The SMS containing the PAC says "If you're on sim only, you'll need to call us before we can process your switching request" but frankly I've had enough of my time wasted being put on hold and arguing with customer service already so would prefer to use email if possible.

Thanks!

Re: How to formally cancel a contract with O2?

Bambino — Fri, 27 Aug 2021 13:06:28 GMT

@BRS See this: Cancelling your contract - An updated guide - O2 Community

There is no email address. If the SMS said call, then that's what you need to do.

Re: How to formally cancel a contract with O2?

madasaf1sh — Fri, 27 Aug 2021 13:16:40 GMT

@BRS

Cancelling your DD is possibly the worst thing to have done, as until you physically notify o2 of cancellation via customer services and using the information @Bambino has given you, you are still in contract.

Cancelling the DD, doesn't cancel your commitment to o2, and o2 (as all networks do) come after you for the outstanding bills and will damage your credit file.

Re: How to formally cancel a contract with O2?

BRS — Fri, 27 Aug 2021 13:27:05 GMT

@Bambino

From the link you posted it would appear that using the PAC effectively terminates the contract.

Under the new process your old supplier can no longer charge you a notice period for leaving and your old service will terminate automatically on the date arranged with your new network

@madasaf1sh, there is nothing wrong with cancelling the DD. This prevents the supplier from overcharging a final bill. If anything is outstanding (which is arguable) they are welcome to send me an invoice which I will happily pay if I agree to the amount.

Re: How to formally cancel a contract with O2?

MI5 — Fri, 27 Aug 2021 13:33:04 GMT

@BRS

If you do not inform O2 that you wish to cancel under the change of mind policy, they will bill you for the entire contract.

Re: How to formally cancel a contract with O2?

BRS — Fri, 27 Aug 2021 13:45:03 GMT

They are very welcome to try.

Re: How to formally cancel a contract with O2?

Bambino — Fri, 27 Aug 2021 14:19:48 GMT

@BRS If you're willing to put your credit rating in jeopardy over this, that's your choice. The advice you are being given is from many years experience of seeing situations like this. If O2 thinks you owe money, they take no prisoners.

Re: How to formally cancel a contract with O2?

BRS — Fri, 27 Aug 2021 14:28:10 GMT

Well, they would ultimately need to convince a county court judge in order to seriously damage my credit rating. An erroneous default isn't hard to remove either. Of course, this is all academic because as stated, I'm happy to pay any balance actually owed (which will maybe amount to a week of airtime), but that's all about it. Appreciate your concern though!

Re: How to formally cancel a contract with O2?

Projectionist — Fri, 27 Aug 2021 17:19:36 GMT

The way that I see it, you've two choices...

Take the advice given, and cancel the contract properly
Spend ages going round in circles afterwards, because "it's the principle that counts"

Good luck if you choose option 2

Re: How to formally cancel a contract with O2?

jonsie — Fri, 27 Aug 2021 17:28:51 GMT

Using the PAC will automatically end any contract so I'm not aware of any processing needed when sim only

Anything outstanding will need to be paid but just be aware that if it's a small amount then o2 do not always notify you so you need to chase this up with customer service.

That in itself is a royal pain in the butt

Re: How to formally cancel a contract with O2?

madasaf1sh — Fri, 27 Aug 2021 18:49:41 GMT

@jonsie

I think this is because its a new contract and still within the 14 day cooling off period.

Re: How to formally cancel a contract with O2?

teb — Fri, 27 Aug 2021 20:10:03 GMT

it's ridiculous

Re: How to formally cancel a contract with O2?

BRS — Fri, 03 Sep 2021 18:12:51 GMT

@jonsieyou are correct. Using the PAC within 14 days of receiving the SIM in the post cancels the service and no more needs to be done. A confirmation of the service terminating was sent by O2 via SMS after the port completed to the new provider. The O2 SIM can be cut in half and disposed of. A final bill should be generated within 14 days of service end (will update if there any issues with that).

Easy