topic Re: Unable to make or receive calls in Pay Monthly

Unable to make or receive calls

Smileyfem — Thu, 26 Aug 2021 11:18:38 GMT

I upgraded yesterday morning have kept the same number. I was told it could take up to 24hrs for service to start on my new SIM. My phone is showing O2 service and I am able to send texts but unable to call out or receive incoming calls

Re: Unable to make or receive calls

FeeFee — Thu, 26 Aug 2021 11:26:16 GMT

Mine is the same, I did not have this issue when I moved to Vodafone from ee, I can’t see how hard this is to complete

Re: Unable to make or receive calls

gmarkj — Thu, 26 Aug 2021 12:49:01 GMT

Keep rebooting your phones @Smileyfem @FeeFee.

It can take up to 6pm for the port to complete (although it is normally complete before this).

There is some advice in the guide below about porting in to o2.

Re: Unable to make or receive calls

Smileyfem — Thu, 26 Aug 2021 13:18:18 GMT

Thanks I'll keep trying

Re: Unable to make or receive calls

IT_Engineer69 — Thu, 26 Aug 2021 15:36:13 GMT

I'm getting a similar issue after adding an apple watch to my account. Glad to know it isn't just me

Re: Unable to make or receive calls

jonsie — Thu, 26 Aug 2021 17:28:53 GMT

Seems to be quite a big problem at the moment

Re: Unable to make or receive calls

Ij4 — Tue, 31 Aug 2021 11:10:28 GMT

Same issue for 6 days. O2 Technical team are taking way too long to deal with this