topic Re: Network is EE and my SIM card is O2 in Pay Monthly

Network is EE and my SIM card is O2

Caro333blue — Thu, 19 Aug 2021 07:24:12 GMT

Good morning

i received my new ‘like new’ iPhone XR and have an O2 SIM card. The network on the new phone says EE and says SIM failure.
I cannot find a telephone number to call to sort out this problem

thanks

Caroline

Re: Network is EE and my SIM card is O2

madasaf1sh — Thu, 19 Aug 2021 07:43:52 GMT

@Caro333blue

Sounds like it has an EE ESim installed in it, for some reason, I would contact customer services and arrange a return and replacement.

And sounds like a Supplier failure, into o2 and very poor QA

Customer Services can be contacted on 202 from an o2 phone or 0344 809 0202 from any other phone.

Re: Network is EE and my SIM card is O2

MI5 — Thu, 19 Aug 2021 08:56:49 GMT

@Caro333blue

Check the settings for a redundant EE eSim.

https://support.apple.com/en-gb/HT209044