topic Re: Why would O2 sell me a Huawei P40 Pro knowing Google Services is not permitted. in Pay Monthly

Why would O2 sell me a Huawei P40 Pro knowing Google Services is not permitted.

Google_Advocate — Fri, 13 Aug 2021 10:51:10 GMT

Situation -

Going through a messy divorce and additional stress is being felt because I cannot install banking apps via Google Store as its not included. O2 want over £600 to end the contract, for a device does is adding more stress to me and my 8-year-old daughter.
EE set me up and understood my situation and even provided a sim only for my daughter. Brilliant service.
O2 keeps telling me 'it is what it is', ie just pay for a phone.
Formal OFCOM report being compiled.
New EE service, even via web chat was exemplary.
O2 state a manger will contact me in 5 days.
Sending my transcript from O2 to OFCOM.
Why is 'COMMON SENSE' not being exercised?

Thoughts?

Nadim

Re: Why would O2 sell me a Huawei P40 Pro knowing Google Services is not permitted.

gmarkj — Fri, 13 Aug 2021 10:58:55 GMT

o2 will assume that you have done some research about which phone you are buying, or that you would ask questions about it's suitability @Google_Advocate.

Normally you can side load Google products (I have on my Fire HD 😎 but not sure if those still work on Huawei products.

Ultimately if you are within the 14 day period send it back. If not, then I am afraid you are stuck with it...

Re: Why would O2 sell me a Huawei P40 Pro knowing Google Services is not permitted.

madasaf1sh — Fri, 13 Aug 2021 11:50:11 GMT

@Google_Advocate

No point complaining to OFCOM they wont do anything with your complaint, and even the ADR service will probably reject your complaint.

As before buying a phone, they will say you should have done your research and it is in the public domain that Huawei phones dont always come with Google Services due to the embargo by the US Government.

Im sorry but this is common sense, and it blatantly says

I'm afraid if out of the 14 days you will need to pay off the device at full cost as @gmarkj

Re: Why would O2 sell me a Huawei P40 Pro knowing Google Services is not permitted.

Anonymous — Fri, 13 Aug 2021 18:07:31 GMT

@Google_Advocate wrote:
Thoughts?

You're going through a tough time & looking for someone to blame. Not sure this is O2s fault though, especially as you picked the phone.