topic Re: Can't get through to O2 in Pay Monthly

Can't get through to O2

Heddois — Mon, 09 Aug 2021 11:14:38 GMT

I'm having a nightmare trying to get through to O2. Aura and the chatbot don't work or operators are all busy. The number 0344 809 0202 won't accept either of my product phone numbers when I try to enter them.

Any way of getting through to a human being? There's no email address given on the website - just a postal one.

They're making this really hard.

All I want to do is cancel my mobile broadband (because I've left the UK) but not my main mobile phone account.

Re: Can't get through to O2

Cleoriff — Mon, 09 Aug 2021 11:17:17 GMT

@HeddoisYou DO need to call O2 and speak to someone.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Re: Can't get through to O2

MI5 — Mon, 09 Aug 2021 11:17:25 GMT

@Heddois

How to cancel

If you need to contact O2.
All numbers are in this guide
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.