topic Re: Help please in Pay Monthly

Help please

wintons — Fri, 06 Aug 2021 12:51:04 GMT

Hi, I applied for a contract yesterday. I got all the legal documents and order confirmation. I spoke to o2 last night and this morning and both people I spoke to said everything went through fine and i would receive the phone today. nothing yet so I called o2 and now they are saying it has been passed to the referral team. will my order even be accepted at this point? I need a new phone asap so I would rather cancel the order and go elsewhere. how do I cancel the order without paying any fees etc or do I just have to wait? can someone advise me please.

Re: Help please

madasaf1sh — Fri, 06 Aug 2021 13:07:44 GMT

@wintons
Call Customer Services on 0344 809 0202 and they can cancel the order for you.

Btw no need to post multiple times in the forum, and creating new topics, as you could have amended the first post you made

Re: Help please

Cleoriff — Fri, 06 Aug 2021 13:08:52 GMT

@wintonsYou are far better off waiting until you hear if you have been accepted. If you try and take out another contract it will be red flagged as you have just applied for a contract with O2. Give them a call on 202 or 0344 809 0202 tomorrow.

Re: Help please

wintons — Fri, 06 Aug 2021 13:28:20 GMT

how do I amend posts? sorry im new here!

Re: Help please

wintons — Fri, 06 Aug 2021 13:28:34 GMT

okay thank you!