topic Re: Sim activate in Pay Monthly

Sim activate

Ayla1 — Thu, 29 Jul 2021 16:38:10 GMT

How long does it take to activate a new SIM card? It’s been nearly 48hours and it still says no network coverage.

Re: Sim activate

Bambino — Thu, 29 Jul 2021 16:55:49 GMT

@Ayla1 Is this a new sim with a new contract or a sim that came with a new phone? If it's the latter you need to swap your old sim's details to the new sim: SIM Swap: a mini guide (incl eSim) - O2 Community

If it's the former, call customer service.
Call 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
The 0800 number isn't available until 9 am.

Re: Sim activate

Ayla1 — Thu, 29 Jul 2021 18:03:43 GMT

It’s both. I got a new contract and a new device

Re: Sim activate

MI5 — Thu, 29 Jul 2021 19:10:00 GMT

@Ayla1

Just use your old sim.

Re: Sim activate

Kezza4 — Thu, 29 Jul 2021 20:10:30 GMT

My daughters phone is saying sim locked?

Re: Sim activate

MI5 — Thu, 29 Jul 2021 20:25:24 GMT

@Kezza4

https://www.o2.co.uk/help/phones-sims-and-devices/unblock-your-phone

Re: Sim activate

Kezza4 — Thu, 29 Jul 2021 20:39:04 GMT

I have tried that but comes up unkown

Re: Sim activate

MI5 — Thu, 29 Jul 2021 20:56:23 GMT

You'll need to call customer service then.
Numbers here
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.