topic Re: Bills in Pay Monthly

Bills

Caitlin1 — Sat, 17 Jul 2021 20:00:09 GMT

Hi I had overdue payments on my account but I Have paid them and my data and calls are still not working

Re: Bills

Cleoriff — Sat, 17 Jul 2021 20:05:54 GMT

Hi @Caitlin1

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Re: Bills

MI5 — Sat, 17 Jul 2021 21:13:56 GMT

@Caitlin1

Try rebooting your phone.

Re: Bills

Bambino — Sat, 17 Jul 2021 22:13:07 GMT

@Caitlin1 You'll need to speak to customer service, as @Cleoriff has said, but the earliest now will be tomorrow morning. It may take several days for the money you paid to clear, and customer service may also have to remove any bars placed on your account as the result of your late payment.

As we say to many who find themselves in this predicament, you should consider setting up a Direct Debit to avoid this happening again.

Re: Bills

TheresaV — Mon, 19 Jul 2021 14:46:56 GMT

Hi @Caitlin1 did you manage to sort this out?