topic Re: Contacted by a caller, who said they were from O2 in Pay Monthly

Contacted by a caller, who said they were from O2

Ursy — Tue, 13 Jul 2021 15:24:22 GMT

Yesterday I received a call from a number 07506 562133, who said they were from O2, advising me that as I had been a loyal customer for so long, I was entitled to a reduction of up to 50% of my monthly contract cost. I hang up when they said they needed personal information from me, as they were not allowed to access my data. Then the same person ( Matt ), called again on another number 01264 534147, telling me it was a legitaimate and above board, but I was not convinced. Could someone or O2 confirm if these calls are being made to customers, as they came across so convincingly and do not want other customers to fall foul of it if they are scammers? Many thanks.

Re: Contacted by a caller, who said they were from O2

Bambino — Tue, 13 Jul 2021 15:36:24 GMT

@Ursy O2 don't call or text from mobile numbers, which would make me think it's a scam, although it could be from one of O2's so called 'trusted partners'. Either way I wouldn't trust it.

Best thing is to call customer service to find out if they are on the level.

Call 202 from your mobile or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Best time to call is 8 am.

Re: Contacted by a caller, who said they were from O2

MI5 — Tue, 13 Jul 2021 15:36:42 GMT

@Ursy

Common scams.

Never agree to anything from a cold call.

Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never call or text from a mobile number.

Re: Contacted by a caller, who said they were from O2

madasaf1sh — Tue, 13 Jul 2021 15:36:49 GMT

@Ursy

o2 will never contact you offering a discount for being a loyal customer.

Full details on how to report these numbers can be found here:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

Re: Contacted by a caller, who said they were from O2

Spugalug — Mon, 04 Jul 2022 17:10:28 GMT

Hi, I received a similar call today from an 028 number (omagh in Ireland?) Saying I had been loyal and offered £10 off my monthly bills until the end of my contract. They knew my email, the numbers I have registered with O2 but wanted my password to process the discount. Told em no way, not to a random cold caller!

Re: Contacted by a caller, who said they were from O2

madasaf1sh — Mon, 04 Jul 2022 18:10:35 GMT

@Spugalug

Could be one of o2's un"trusted" partners, make sure you untick all the marketing boxes.. and tell em to get lost...

Re: Contacted by a caller, who said they were from O2

Barista1 — Tue, 05 Jul 2022 05:40:34 GMT

I get a regular call every few months from someone saying they are from o2 trying to get me to upgrade.

I politely say I am happy and end the call.