topic Re: Leaving without penalty? in Pay Monthly

Leaving without penalty?

Broonie — Thu, 24 Jun 2021 10:47:40 GMT

I joined O2 through mobiles.co.uk for my last contract, so I'm not on a O2 refresh plan.

The recent price rise e-mail had this bit:

Because of these changes you have the right to end your tariff without having to pay an Early Termination Charge. Should you decide to end your contract, you must give us notice within 30 days of the date of receiving this communication as set out in your contract.

Does this mean I can end my contract and request my PAC code, with nothing left to pay for the remainder of my term, around 7-8 months?

Thanks

Re: Leaving without penalty?

Bambino — Thu, 24 Jun 2021 11:40:35 GMT

@Broonie All the networks are increasing their charges, so what would be your point?

https://ee.co.uk/help/help-new/billing-usage-and-top-up/price-increase/price-increase

Vodafone

https://www.vodafone.co.uk/pricechanges

And Martin Lewis

https://www.glasgowlive.co.uk/news/glasgow-news/martin-lewis-warns-three-vodafone-19913881

Re: Leaving without penalty?

madasaf1sh — Thu, 24 Jun 2021 11:44:09 GMT

@Broonie

From my understanding, only if you have over 25Gb tariff, and it does say you "may"

I would contact customer services on 202 and they will be the best to advise.

Impact of these price and roaming changes

Some of the changes to our out-of-bundle charges and Roaming Limits on Tariffs over 25GB, may mean you have the right to exit your agreement without having to pay an Early Termination Charge. If you choose to exit your agreement and have a related Device Plan you will also have to repay it in full.

Re: Leaving without penalty?

AA3 — Thu, 24 Jun 2021 11:47:41 GMT

If i stay in the UK and use all my 30GB would they charge me for using more than 25GB?

Re: Leaving without penalty?

Bambino — Thu, 24 Jun 2021 11:52:41 GMT

@AA3 See your post above: Prices changes? - O2 Community

Re: Leaving without penalty?

madasaf1sh — Thu, 24 Jun 2021 11:54:01 GMT

@AA3

As per your other thread.

You will not be charged any extra for data use in the UK (within your data limits).

Re: Leaving without penalty?

Broonie — Thu, 24 Jun 2021 13:01:44 GMT

@Bambino

My point is leaving the airtime plan I took out with my pay monthly phone (Not O2 refresh, so all one price), and move to a cheaper SIM only contract (including the percentage rises you quote), and retain the benefits of roaming for now too.

There's an opportunity for people to save money against the price rises O2 are implementing.

Re: Leaving without penalty?

Jasonc — Thu, 24 Jun 2021 13:22:50 GMT

agreed and im the same as you, spent close to 2 hours now and so far been cut off twice, and told i still have to pay a device cancellation

Re: Leaving without penalty?

Broonie — Thu, 24 Jun 2021 13:46:51 GMT

@JasoncPlease let me know how you get on, as far as I understand, device plans are a part of O2 Refresh, which I'm (we?) are not part of.

Re: Leaving without penalty?

Broonie — Thu, 24 Jun 2021 13:48:48 GMT

@madasaf1sh

I'm not sure how the paragraph got cut off for me, but here is it in full:

Because of these changes you have the right to end your tariff without having to pay an Early Termination Charge. Should you decide to end your contract, you must give us notice within 30 days of the date of receiving this communication as set out in your contract.

I'll see what customer services say, but thank you.

Re: Leaving without penalty?

Jasonc — Thu, 24 Jun 2021 13:49:01 GMT

I have just been told that nif i use the PAC code, once i have the final bill if i contact live chat they will waive any fees. This was on live chat - never got anything on the phone

Re: Leaving without penalty?

Broonie — Thu, 24 Jun 2021 13:50:43 GMT

@Jasonc

Excellent, looks promising then. Thank you!

Re: Leaving without penalty?

madasaf1sh — Thu, 24 Jun 2021 14:20:17 GMT

@Jasonc

This only applies to none refresh plans.

If you have a device plan, then you have to pay off the device plan in full at time of cancellation. As thats a Consumer Credit Agreement.

Re: Leaving without penalty?

Jasonc — Thu, 24 Jun 2021 14:22:35 GMT

yes and mine is a standard contract not refresh

so should be no fees?

Re: Leaving without penalty?

Broonie — Thu, 24 Jun 2021 14:31:01 GMT

@Jasonc @madasaf1sh

The indicator for me that I am not on a O2 Refresh plan is O2 advertise to me an upgrade to a 'Refresh' plan in the 'My O2' app for high cost.

And the fact I only pay one fee (my airtime), not two (airtime + device).

Re: Leaving without penalty?

Broonie — Thu, 24 Jun 2021 15:26:55 GMT

Response from O2 Support in-app:

Yes, you will be able to cancel the contract without any early charge. I see currently you are on a phone contract which ends on X/X/XXXX. Since you are on a standard contract which doesn't bifurcate the airtime and device plan cost, I am unable to confirm the exact amount that you need to pay towards your phone. So what I would suggest you is, contact our dedicated re-contracts team on live chat and they will help you with the further information regarding this

Re: Leaving without penalty?

madasaf1sh — Thu, 24 Jun 2021 16:03:48 GMT

For all those looking to jump ship...

Be very careful...

BT (EE) are charging for all new customers who join from the 7th July £2 per day to roam in Europe

Three are reducing there fair use policy to 12GB on any tariff

Vodafone have yet to announce any other roaming changes and are as now.

So just be careful where you jump to, and also check signal on other networks before jumping in on a new network..

https://www.ispreview.co.uk/index.php/2021/06/o2-vodafone-and-three-uk-respond-to-eu-roaming-concerns.html

Re: Leaving without penalty?

Broonie — Thu, 24 Jun 2021 16:20:41 GMT

I contacted the re-contracts team:

Me: The O2 person in-app stated: "Since you are on a standard contract which doesn't bifurcate the airtime and device plan cost, I am unable to confirm the exact amount that you need to pay towards

your phone"

Is there any value or amount I'll need to pay towards the phone?

O2: No, you don't have to pay anything for the phone as you're on a standard contract.

So, looks like I'm good to go.