topic O2 Open Discount in Pay Monthly

O2 Open Discount

Anno78 — Tue, 22 Jun 2021 16:31:41 GMT

Trying to apply the o2 open discount for my phone, but it keeps ending up on the number my tablet uses, and this is despite the fact I entered the correct number when asked.
No matter what it won't change to the correct number, and says the number entered isn't eligible.

I have tried live chat, but nothing works, I can't even send a payslip as an alternative as suggested.

The 28 day window started last Tuesday.

What can I do?

Re: O2 Open Discount

MI5 — Tue, 22 Jun 2021 16:35:21 GMT

@Anno78

You'll need to call customer service.
Numbers here
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Re: O2 Open Discount

Anno78 — Tue, 22 Jun 2021 17:07:21 GMT

Thanks. I'll try that.

Re: O2 Open Discount

MI5 — Tue, 22 Jun 2021 17:33:42 GMT

They should be able to add it for you, no problem....