topic Re: New contract after paying off old contract, sim has rolled over? in Pay Monthly

New contract after paying off old contract, sim has rolled over?

Darkside — Mon, 21 Jun 2021 20:26:46 GMT

I have a new phone contract, but I would like to end my old contract which has been paid off but I am still paying for the sim, how can I transfer my number over and will I be paying for both bills when I'm only using one number? I didn't sign another contract or intend to continue with this contract sim after paying off the phone contract, I'm confused as to what to do as I don't want to be paying for two contracts?

Re: New contract after paying off old contract, sim has rolled over?

madasaf1sh — Mon, 21 Jun 2021 20:29:29 GMT

@Darkside

You will need to contact customer services on 202 or 0344 809 0202 and they will be able to move the number over.

You will pay for 2 contracts until this is done.

Re: New contract after paying off old contract, sim has rolled over?

MI5 — Mon, 21 Jun 2021 21:04:16 GMT

@Darkside

Guide here

and how refresh works here