https://community.o2.co.uk/t5/Pay-Monthly/Extra-charges/m-p/1466189#M230253 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4516811">@Aqeelah</a>&nbsp;</P><P>You'll need to call customer service to add a spend cap.<BR />Numbers here <LI-PRODUCT title="Guide: Coronavirus Community Help and Support" id="Guide069"></LI-PRODUCT>&nbsp;<BR />When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.<BR />Press 2 for Everything Else<BR />Press 5 for More Options<BR />Press 7 for Anything Else which will put you though to someone.<BR />Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.<BR />8.00am is the best time to call if you can.</P><P><LI-PRODUCT title="Guide: Spend caps on O2" id="Guide067"></LI-PRODUCT>&nbsp;</P> Fri, 18 Jun 2021 22:34:36 GMT MI5 2021-06-18T22:34:36Z https://community.o2.co.uk/t5/Pay-Monthly/Extra-charges/m-p/1466187#M230252 I received extra charges on my bill for calling a certain number I wanted to know how I can cap my account so in the future I will be made aware before I can make these types of calls. Fri, 18 Jun 2021 22:30:35 GMT https://community.o2.co.uk/t5/Pay-Monthly/Extra-charges/m-p/1466187#M230252 Aqeelah 2021-06-18T22:30:35Z https://community.o2.co.uk/t5/Pay-Monthly/Extra-charges/m-p/1466189#M230253 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4516811">@Aqeelah</a>&nbsp;</P><P>You'll need to call customer service to add a spend cap.<BR />Numbers here <LI-PRODUCT title="Guide: Coronavirus Community Help and Support" id="Guide069"></LI-PRODUCT>&nbsp;<BR />When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.<BR />Press 2 for Everything Else<BR />Press 5 for More Options<BR />Press 7 for Anything Else which will put you though to someone.<BR />Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.<BR />8.00am is the best time to call if you can.</P><P><LI-PRODUCT title="Guide: Spend caps on O2" id="Guide067"></LI-PRODUCT>&nbsp;</P> Fri, 18 Jun 2021 22:34:36 GMT https://community.o2.co.uk/t5/Pay-Monthly/Extra-charges/m-p/1466189#M230253 MI5 2021-06-18T22:34:36Z