topic Mobile phone proof of purchase in Pay Monthly

Mobile phone proof of purchase

RyDiggle — Thu, 03 Jun 2021 12:31:53 GMT

I used to be a pay monthly user with O2

I have moved away from O2 but i need proof of purchase of my iphone to upload to my mobile insurance portal.

The proof needs to be:

Proof of ownership could be a purchase receipt, a despatch note or your network bill, that displays your mobile phone’s IMEI number along with it’s make & model.

If you do not have this document for your mobile phone details, you will need to contact your network provider to send you a proof of usage.

I cannot access the my O2 area anymore because i dont have a contract with O2 anymore.

Re: Mobile phone proof of purchase

MI5 — Thu, 03 Jun 2021 12:35:41 GMT

@RyDiggle

You'll need to call customer service.
Numbers here
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Re: Mobile phone proof of purchase

RyDiggle — Thu, 03 Jun 2021 13:26:16 GMT

Perfect,

I shall give it a go tomorrow morning

Re: Mobile phone proof of purchase

MI5 — Thu, 03 Jun 2021 13:46:21 GMT

You're welcome