topic Re: Hi in Pay Monthly

Hi

Kath2013 — Mon, 31 May 2021 19:37:48 GMT

Hi everyone sorry to bug everyone again as just confused I'm had my last 02 phone about 7 years but I'm upgraded to new phone no new line or anything just upgrade 02 said I won't get any letters I.e bonus letter as I'm not new or term and conditions or contract as everything is emailed which I have all got but is that right ? Or do you get letters ?
I prefer everything been emailed over to me can anyone help please x

Re: Hi

MI5 — Mon, 31 May 2021 19:40:50 GMT

@Kath2013

As we've already told you, all tariff changes and new terms and conditions are emailed to you, but your device plan agreement will be posted out to you via royal mail.

Re: Hi

Kath2013 — Mon, 31 May 2021 19:44:39 GMT

But 02 have said they don’t sent them out via post it said in email this is why I’m asking !!

Re: Hi

Kath2013 — Mon, 31 May 2021 19:45:19 GMT

Do you work for 02?

Re: Hi

MI5 — Mon, 31 May 2021 19:47:01 GMT

No I don't.
I just have 35 years experience with O2.

Re: Hi

Kath2013 — Mon, 31 May 2021 19:49:26 GMT

Well I’m confused then as 02 said they don’t send contracts agreements out in the post ?

Re: Hi

MI5 — Mon, 31 May 2021 19:50:28 GMT

Re: Hi

Cleoriff — Mon, 31 May 2021 19:52:03 GMT

@Kath2013

This is the third post you have started on the same topic. All answered here

https://community.o2.co.uk/t5/Pay-Monthly/Hi/m-p/1461859#M229462 and here

https://community.o2.co.uk/t5/Pay-Monthly/Hi/m-p/1461461#M229389

There is no need for multiple posts on the same topic.

Re: Hi

Kath2013 — Mon, 31 May 2021 19:52:21 GMT

I’m not coming across as rude I’m just confused that’s all to what true ..

Re: Hi

Kath2013 — Mon, 31 May 2021 19:53:11 GMT

There no need to be rude I’m just asking .. as 02 telling me one thing you guys saying another thing !!

Re: Hi

Kath2013 — Mon, 31 May 2021 19:56:55 GMT

Well if you don’t like me asking please don’t comment simple I’m just asking for advice don’t feel very welcomed if I’m honest

Re: Hi

MI5 — Mon, 31 May 2021 20:15:32 GMT

No one is being rude @Kath2013 and you are always welcome here, but the thing is, if you keep asking the same questions, you'll get the same answer.

We don't guess or make up answers, unlike customer service 😉

Re: Hi

Cleoriff — Mon, 31 May 2021 20:17:31 GMT

@Kath2013 wrote:
Well if you don’t like me asking please don’t comment simple I’m just asking for advice don’t feel very welcomed if I’m honest

That's not the point I was making and you know it. If you start a thread on the community and you have other questions about the same topic, it makes it much easier to follow if you keep to the one post.

There is no point asking the same questions and expecting a different answer.

You are welcome, as is every new member who posts on here.

Re: Hi

Kath2013 — Mon, 31 May 2021 20:25:52 GMT

Ok thank you when should I expect the agreeement letter please ? X

Re: Hi

Kath2013 — Mon, 31 May 2021 20:26:33 GMT

If you could help me on that

Re: Hi

MI5 — Mon, 31 May 2021 20:37:10 GMT

Within the first month of upgrading @Kath2013