topic Re: Hi in Pay Monthly

Hi

Kath2013 — Wed, 26 May 2021 06:39:58 GMT

Do 02 send out welcome letters when taking upgrade out ? I've been with them some time but can't remember if they do I only wanted things via email

Re: Hi

Cleoriff — Wed, 26 May 2021 06:44:27 GMT

@Kath2013

I get a text and email when upgrading, so it should be the same for you.

Edited to add, you won't get a welcome letter via the post..

Re: Hi

Kath2013 — Wed, 26 May 2021 06:49:52 GMT

What email was it ?

Re: Hi

MI5 — Wed, 26 May 2021 06:52:14 GMT

@Kath2013

You'll get the details of your device plan and credit agreement through the post.

Re: Hi

Kath2013 — Wed, 26 May 2021 06:55:07 GMT

But I said email on the 02 not post ??

Re: Hi

MI5 — Wed, 26 May 2021 07:04:06 GMT

The credit agreement is a legal document @Kath2013

It has to be posted to you by law so you have a copy of it.

Re: Hi

Cleoriff — Wed, 26 May 2021 07:41:54 GMT

@Kath2013 wrote:
What email was it ?

The email states, "Thankyou for deciding to stay with O2. We can confirm that your new tariff is 12mth Sim Only, Unlimited texts and calls and 20gb data (or whatever it is) You can check all details in My O2"

That email is repeated in a text.

I just upgraded my grandsons tariff 2 days ago.

Re: Hi

Cleoriff — Wed, 26 May 2021 07:48:52 GMT

@Kath2013 wrote:
But I said email on the 02 not post ??

Yes, @MI5 and I are talking about 2 different things really.

I am telling you what happens with a sim only contract when you upgrade.

@MI5 is advising you what will happen if you enter a contract with a new device.(The device IS a credit agreement)

Re: Hi

MI5 — Wed, 26 May 2021 07:55:48 GMT

@Cleoriff wrote:
@Kath2013 wrote:
But I said email on the 02 not post ??
Yes, @MI5 and I are talking about 2 different things really.
I am telling you what happens with a sim only contract when you upgrade.
@MI5 is advising you what will happen if you enter a contract with a new device.(The device IS a credit agreement)

This is the problem with multiple posts on the same subject....

@Kath2013 has stated in this thread https://community.o2.co.uk/t5/Pay-Monthly/Hi/m-p/1461290#M229362 that a new device was taken as part of the upgrade.

Re: Hi

Cleoriff — Wed, 26 May 2021 08:57:16 GMT

I never noticed that other post @MI5 and this one wasn't that clear. Oh well