topic Poor network coverage in Pay Monthly

Poor network coverage

Greyskull — Wed, 26 May 2021 06:14:47 GMT

Hi. . .

I hve just come back to O2 after a short stint with Sky mobile (They piggyback off O2).

My network coverage is worse than with Sky and also when I was previously with O2. My phone is a Galaxy S10. I'm now wondering if I have ordered the wrong sim 4G and not 5G. Also, I still have my original sim, can this be reactivated and my number transferred to that?

Thanks for your help

Re: Poor network coverage

MI5 — Wed, 26 May 2021 06:37:27 GMT

@Greyskull

All Sims are the same for all contracts so there is no wrong one.

There may be an issue with the network which you can check here.

https://status.o2.co.uk/

Re: Poor network coverage

Cleoriff — Wed, 26 May 2021 06:41:20 GMT

@Greyskull

All O2 sims are now 5G if bought new.

However, if 5g isn't fully commissioned in your area yet, you won't get it all the time. The signal will drop to 4G.

It could also be a problem with a mast. Check your network status here

https://status.o2.co.uk/