topic Re: Samsung Galaxy Watch 3 Unable To Call / Text. in Pay Monthly

Samsung Galaxy Watch 3 Unable To Call / Text.

danbutterworth — Wed, 12 May 2021 13:00:38 GMT

I have just got the Galaxy Watch 3, love it apart from a small problem.

I have installed the Samsung app and configured it all and the watch has a 4G plan which costs £5 a month. I was under the impression that when the watch is away from the phone I could call and text with the same number as my phone. When out of range it just asks if I want to connect via Bluetooth.

I have hard reset the watch, and configured it as a stand alone device with it's own 4G connection, but this is for the number allocated to the watch which I don't want. Once configured like this, the watch does have an active 4G connection.

So in short, when configured via Bluetooth to my phone it all works perfectly with notifications etc, once out of Bluetooth range can't call/text etc.

It's paired to a Sony Xperia 3 under Android version 10.

Thank you!

Re: Samsung Galaxy Watch 3 Unable To Call / Text.

MI5 — Wed, 12 May 2021 13:45:24 GMT

@danbutterworth

It has to use it's own number but will still work with your phone when out of range this way.

It's because you can't have 2 sims with the same number on them.

Re: Samsung Galaxy Watch 3 Unable To Call / Text.

madasaf1sh — Wed, 12 May 2021 14:25:38 GMT

@danbutterworth

You need to ensure remote connections is turned on, from within the Galaxy Wearables App.

When this is enabled the watch will send messages as if from your phone.

The number of your watch is only for Data, and nothing else.

https://www.youtube.com/watch?v=UMTtbe5aKv0

And move to 28minutes and onwards will help

Re: Samsung Galaxy Watch 3 Unable To Call / Text.

danbutterworth — Wed, 12 May 2021 17:26:25 GMT

Ah, got it, I think I'm winning here. When I'm away from the phone (which I leave on obviously), everything seems to work (notifications, texts send and receive etc) but won't let me make calls. Def connected to 4G, just says "Connect via Bluetooth" with a "x" and a tick. Also, when someone rings my phone it rings, but watch doesn't!

Thank you for your help so far, greatly appreciated!

Re: Samsung Galaxy Watch 3 Unable To Call / Text.

MI5 — Wed, 12 May 2021 21:12:13 GMT

@danbutterworth

Do you have wifi calling enabled on your account?

Re: Samsung Galaxy Watch 3 Unable To Call / Text.

danbutterworth — Thu, 13 May 2021 08:56:18 GMT

I have WiFi calling enabled on the phone if that makes any difference?

Re: Samsung Galaxy Watch 3 Unable To Call / Text.

MI5 — Thu, 13 May 2021 09:28:38 GMT

@danbutterworth wrote:
I have WiFi calling enabled on the phone if that makes any difference?

Yes, it's required.

Does it actually work though?

Re: Samsung Galaxy Watch 3 Unable To Call / Text.

danbutterworth — Sat, 15 May 2021 15:49:56 GMT

Nope!

I spoke to Samsung tech support, they soon gave up and said watch was faulty. Told O2 and they kindly replaced it the next day.

Where I am now is when out of Bluetooth range the watch connects happily to the 4G network, get notifications etc and can even send and receive texts (via my phone number) and says "connected remotely" but when I try to call it just says "Connect via Bluetooth?" with a cross and a tick. Push the tick it obvious hunts for my out of range phone and goes back to the phone screen and obviously the cross does the same.

I really can't help but think I've missed something really obvious!

Thank you!

Re: Samsung Galaxy Watch 3 Unable To Call / Text.

danbutterworth — Sat, 15 May 2021 17:01:05 GMT

@MI5 just read the troubleshooting bit of the manual, surely this can't be right?!

Ensure that your Galaxy Watch3 is connected to a mobile device via Bluetooth. If your Galaxy Watch3 is connected to your mobile device remotely, you cannot receive incoming calls.

Re: Samsung Galaxy Watch 3 Unable To Call / Text.

MI5 — Sat, 15 May 2021 17:40:29 GMT

@danbutterworth

Just noticed there are 2 threads running so a bit confusing, but you need to tick the phone setting to allow calls on other devices but it will only work over 4g when you have wifi and 4g calling enabled and working on your account.

Re: Samsung Galaxy Watch 3 Unable To Call / Text.

danbutterworth — Sat, 15 May 2021 20:22:09 GMT

@MI5 Thanks.

I did post a similar thread as couldn't find my original post, and now can't delete it! Sorry!

I can't see the option anywhere in my phone to allow calls on other devices. It's an XZ3 under Android 10.

Thanks!

Re: Samsung Galaxy Watch 3 Unable To Call / Text.

MI5 — Sat, 15 May 2021 20:46:04 GMT

@danbutterworth

Not sure how it works with Sony but have you downloaded the Sony smart connect app and tried through that?

Re: Samsung Galaxy Watch 3 Unable To Call / Text.

danbutterworth — Sat, 15 May 2021 20:53:23 GMT

Never heard of it! Will look! Thanks.