topic Change spend cap in Pay Monthly

Change spend cap

Adamwillett — Fri, 14 May 2021 21:28:50 GMT

Want to change my spend cap

Re: Change spend cap

Bambino — Fri, 14 May 2021 21:57:13 GMT

@Adamwillett

Guide: Spend caps on O2

You need to call customer service

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Re: Change spend cap

MI5 — Fri, 14 May 2021 21:57:18 GMT

@Adamwillett

You'll need to call customer service.
Numbers here
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.