topic I need to speak with someone in Pay Monthly

I need to speak with someone

Alanyes — Fri, 14 May 2021 16:50:53 GMT

I need to speak with o2 to sort out my bill but my phone has been cut off

Alanyes — Fri, 14 May 2021 16:51:48 GMT

Who’s there ?

Alanyes — Fri, 14 May 2021 16:52:18 GMT

Hellooooooo?

Bambino — Fri, 14 May 2021 17:23:29 GMT

Patience is a virtue, @Alanyes. We are customers here, like yourself.

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

Best chance of getting through is calling at 8 am

Instructions on how to download and use Skype to call for free can be found here:

Gary98 — Fri, 14 May 2021 17:44:38 GMT

I need help with my sim

Cleoriff — Fri, 14 May 2021 17:48:22 GMT

@Gary98 wrote:
I need help with my sim

You need to call O2. All numbers are in this guide

USE SKYPE IF YOU DON'T HAVE A WORKING PHONE.

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call