topic Re: O2 extra problem in Pay Monthly

O2 extra problem

Betablue — Tue, 11 May 2021 18:49:23 GMT

Hi all. Long story. I read Jonsie guide but I've still got problems. So timeline.

After refresh ended last July I went Sim only and got Amazon Prime Video extra. Free for 3 months then payable, no probs, perfect.

Upgraded in store 8 may back to refresh Sony 5 II, pretty good. Stores assistant says you get extra so I said yep do it. She said have to end existing extra and send me a link for new 3 month offer. She does so.

Old APV ends, no worries. Link arrives, click it no worries.

Into Myo2 to Manage Extras, there it is ready to go but...

It says activate it, I hit the button and it says problem with the link. The help useless. The O2 advisor useless. Back to the shop. Useless.

I'm guessing they need to send me the link again.

So current status there it is in manage extras waiting to be activated with days clicking down, no way to do it.

Help! Please!

Re: O2 extra problem

Cleoriff — Tue, 11 May 2021 19:34:33 GMT

@Betablue

I'll ask one of our account advisors to help tomorrow. @O2Lisa are you able to assist @Betablue with this Extra please?

@Betabluepop back to the thread tomorrow. @O2Lisa is here from 8am.

Re: O2 extra problem

Betablue — Tue, 11 May 2021 19:39:43 GMT

I will do @Cleoriff, thank you for your help, have a lovely evening 😊

Re: O2 extra problem

Cleoriff — Tue, 11 May 2021 20:10:47 GMT

You're welcome @Betablue

Re: O2 extra problem

MI5 — Tue, 11 May 2021 20:35:02 GMT

@Betablue

Have you tried activating the link on your mobile phone using your mobile data and not wifi?

Re: O2 extra problem

Betablue — Wed, 12 May 2021 06:44:47 GMT

Thanks for the idea @MI5 I gave it a go but no luck. It still sits there inviting me to activate but gives the error when I try.

I have a midday call back appointment booked so fingers crossed! I'll come back with an update

Re: O2 extra problem

O2Lisa — Wed, 12 May 2021 06:55:10 GMT

Morning all, thanks for the tag @Cleoriff

I'll message you privately @Betablue and look in to this for you

Re: O2 extra problem

Cleoriff — Wed, 12 May 2021 07:21:12 GMT

Thanks @O2Lisa

@Betablue check your private messages as @O2Lisa will be sending you one shortly.

(I wouldn't bank on a call back from O2 personally)

Re: O2 extra problem

Betablue — Wed, 12 May 2021 17:07:44 GMT

Thanks for all the help. Lisa contacted me but has probably finished for today, it took me quite a while to get back to her. My fault. The call back from O2 happened but another disaster. The caller said she could not work out what was wrong and suggested I change extra to Disney. Losing the will to live by now I agreed. She did it and I activated it. Only to find out through searching the Internet it doesn't work on Virgin TV. I give up, what I never had I'll never miss so onwards and upwards. Hope you're all well and healthy which puts it all in perspective, eh? Best wishes everyone x

Re: O2 extra problem

Cleoriff — Wed, 12 May 2021 18:32:41 GMT

@O2Lisa? Is this recoverable?

Seems a shame that @Betablue has lost her extra.

Re: O2 extra problem

Betablue — Wed, 12 May 2021 19:07:57 GMT

Hey @Cleoriff guess what, it may not work on Virgin but it does through my PS4, result!! My son said it would, I doubted him, but he was right. Thanks for all of your encouragement and sorry @O2Lisa I waited so long to get back to you but that's me resolved. I'm perfectly happy to watch via PS4 and as always in awe of the very existence of this community ❤️

Re: O2 extra problem

Cleoriff — Wed, 12 May 2021 19:13:24 GMT

Brilliant news @Betablue

I did know it could be watched on certain gaming platforms. PS4 etc.

Thank goodness for kids hey? Far better than us at technology...

Enjoy it now.

Re: O2 extra problem

O2Lisa — Thu, 13 May 2021 07:02:53 GMT

Morning all, so glad it's working for you @Betablue

Let me know if there's ever anything else I can help with, have a lovely day.