topic Re: Network issues in Pay Monthly

Network issues

Kieran16 — Sat, 08 May 2021 10:28:28 GMT

There are no current network issues in my area but my phone has been unable to connect to the network for several days now. I’ve feel like I’ve tried everything including turning it off and on, resetting the network settings, and a soft reset. It’s extremely unfortunate that it has started playing up now, the same month that I’ve finished paying off my device plan.

Re: Network issues

Cleoriff — Sat, 08 May 2021 11:55:33 GMT

Hi @Kieran16

You may need a new sim.

You can get one by calling O2

Or popping instore.

Re: Network issues

MI5 — Sat, 08 May 2021 13:22:15 GMT

@Kieran16

Check the troubleshooting here

Re: Network issues

TheresaV — Tue, 11 May 2021 11:17:29 GMT

Hi @Kieran16 did you manage to find out what the issue was?