topic Re: Ordered phone almost a year ago, paid £320 still not received ...I can't access my email in Pay Monthly

Ordered phone almost a year ago, paid £320 still not received ...I can't access my email

Disappoint — Thu, 06 May 2021 23:29:25 GMT

When am I going to receive a full refund
Shocking really

Re: Ordered phone almost a year ago, paid £320 still not received ...I can't access my email

Disappoint — Thu, 06 May 2021 23:31:43 GMT

Anyone ?

Re: Ordered phone almost a year ago, paid £320 still not received ...I can't access my email

Bambino — Thu, 06 May 2021 23:52:12 GMT

@Disappoint Why in the world have you waited a year to ask? I will tag an online advisor who will contact you tomorrow. She will be on at 8 am.

@O2Lisa can you please assist?

Re: Ordered phone almost a year ago, paid £320 still not received ...I can't access my email

O2Lisa — Fri, 07 May 2021 07:04:59 GMT

Morning all, thanks for the tag @Bambino.

I'll message you privately @Disappoint and look in to this for you

Re: Ordered phone almost a year ago, paid £320 still not received ...I can't access my email

Disappoint — Sat, 08 May 2021 09:32:52 GMT

That's an assumption . I have tried many many times ... Over the time .. last time was ... Give us you're bank details(as I paid with PayPal ) and it will be paid into you're account within 5 days ... NEVER HAPPENED . Problem is I can not access my Hotmail account .. so I don't meet O2 security checks

Re: Ordered phone almost a year ago, paid £320 still not received ...I can't access my email

Disappoint — Sat, 08 May 2021 09:36:49 GMT

Hi , it won't allow private message