topic Re: Esim in Pay Monthly

Esim

Mark1967 — Fri, 07 May 2021 22:07:43 GMT

Hi Everyone,
Hope you can help out?
I'm after an esim for my recently purchased Samsung Watch 3, how do I get one online? I work nights so can't make it to an O2 shop or call customer service.

All help appreciated!

Mark.

Re: Esim

Bambino — Fri, 07 May 2021 22:20:49 GMT

@Mark1967 I believe you can call customer service up to 9 pm. I know the online advisors are on until that time on weekdays.

I will also tag another online advisor who will be on in the morning and can hopefully help. @O2Georgina can you assist?

Re: Esim

MI5 — Fri, 07 May 2021 22:20:58 GMT

@Mark1967

You can only get one in store unless you buy watch from O2, sorry.

Re: Esim

Anonymous — Sat, 08 May 2021 00:36:40 GMT

@Mark1967 Hi, the eSIM is embedded, you can't install or remove an eSIM.

Re: Esim

Mark1967 — Sat, 08 May 2021 04:50:42 GMT

Hi, thanks for your reply.
Maybe I should have been a little clearer as to what I'm after. The Samsung Watch 3 is LTE, I'm after the esim pack so that I can make and receive calls on the watch.

Re: Esim

O2Georgina — Sat, 08 May 2021 07:11:19 GMT

Morning @Bambino Thanks for the tag

@Mark1967 I will send you a private message now

Re: Esim

MI5 — Sat, 08 May 2021 09:06:31 GMT

@Mark1967 wrote:
Hi, thanks for your reply.
Maybe I should have been a little clearer as to what I'm after. The Samsung Watch 3 is LTE, I'm after the esim pack so that I can make and receive calls on the watch.

Yes I understood the question and you need to go in store so they can activate the esim and set it up on your account.