https://community.o2.co.uk/t5/Pay-Monthly/Disconnected-phone/m-p/1458350#M228789 <P>It's usually only around three days they allow before the system recognises that there is an outstanding bill</P><P>They normally restrict outbound calls and texts before disconnecting completely</P><P>If you need to call O2.</P><P>All numbers are in this guide</P><P>You can use Skype from your PC to call the free numbers if you have no phone available</P><P><A href="https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true" target="_blank">Guide: Coronavirus Community Help and Support</A>&nbsp;</P><P>Advice from an O2 Guru regarding a way to get through:</P><P>When you call, you will be asked for the reason you are calling,</P><P>Stay silent for 15 seconds and you will be taken to the keypad options.</P><P>Press 2 for Everything Else</P><P>Press 5 for More Options</P><P>Press 7 for Anything Else which will put you though to an advisor.</P><P>Press Upgrade, Lost/Stolen or Fraud if you have to.</P><P><STRONG>8am is the best time to call</STRONG></P> Fri, 07 May 2021 15:36:15 GMT jonsie 2021-05-07T15:36:15Z https://community.o2.co.uk/t5/Pay-Monthly/Disconnected-phone/m-p/1458349#M228788 I received email saying my phone will be disconnected shortly due to unpaid bills. I have called them but was left on hold and hanged up on or the call got disconnected, not sure.<BR />Does anyone know how long after they send you the email so they disconnect your phone. I will be able to pay the bill in 5-7days but I am worried it might get disconnected before then. Fri, 07 May 2021 15:16:01 GMT https://community.o2.co.uk/t5/Pay-Monthly/Disconnected-phone/m-p/1458349#M228788 Ifrah 2021-05-07T15:16:01Z https://community.o2.co.uk/t5/Pay-Monthly/Disconnected-phone/m-p/1458350#M228789 <P>It's usually only around three days they allow before the system recognises that there is an outstanding bill</P><P>They normally restrict outbound calls and texts before disconnecting completely</P><P>If you need to call O2.</P><P>All numbers are in this guide</P><P>You can use Skype from your PC to call the free numbers if you have no phone available</P><P><A href="https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true" target="_blank">Guide: Coronavirus Community Help and Support</A>&nbsp;</P><P>Advice from an O2 Guru regarding a way to get through:</P><P>When you call, you will be asked for the reason you are calling,</P><P>Stay silent for 15 seconds and you will be taken to the keypad options.</P><P>Press 2 for Everything Else</P><P>Press 5 for More Options</P><P>Press 7 for Anything Else which will put you though to an advisor.</P><P>Press Upgrade, Lost/Stolen or Fraud if you have to.</P><P><STRONG>8am is the best time to call</STRONG></P> Fri, 07 May 2021 15:36:15 GMT https://community.o2.co.uk/t5/Pay-Monthly/Disconnected-phone/m-p/1458350#M228789 jonsie 2021-05-07T15:36:15Z