topic Re: CreditFileReferrals no contact, emailed many times in Pay Monthly

CreditFileReferrals no contact, emailed many times

steve13 — Tue, 27 Apr 2021 09:18:44 GMT

hi i was womdering if anyone can help me, iv emailed the CreditFileReferrals team on the 15th and then 2 times after about a problem and i have not recieved a response other than thier automated email

Re: CreditFileReferrals no contact, emailed many times

MI5 — Tue, 27 Apr 2021 09:25:43 GMT

@steve13

You need to allow 10 working days for a response (does not include weekends).

Re: CreditFileReferrals no contact, emailed many times

steve13 — Tue, 27 Apr 2021 09:29:13 GMT

its been 10 working days

Re: CreditFileReferrals no contact, emailed many times

MI5 — Tue, 27 Apr 2021 10:23:34 GMT

10 working days from the 15th is the 29th @steve13

Re: CreditFileReferrals no contact, emailed many times

Anonymous — Thu, 29 Apr 2021 11:07:19 GMT

Sorry to hijack the topic, but I've emailed Credit Refferals twice and each time I've had an auto response saying someone will be in touch within 3 working days.

If it is 10 working days then maybe someone at o2 should change the auto response, as I'm sure a lot of people would be fine if it took 10 working days rather than sending an email saying 3 working days

It's called setting customer expectations, then again o2 customer service is shocking and with the Virgin media merger it's probably going to get worse knowing Virgin's customer service.

Thankfully I don't have long left in my contract

Re: CreditFileReferrals no contact, emailed many times

steve13 — Fri, 30 Apr 2021 08:12:57 GMT

11 working days and counting. still no reply from a human

Re: CreditFileReferrals no contact, emailed many times

MI5 — Fri, 30 Apr 2021 08:35:05 GMT

@O2Lisa

can you check on this at all?

Re: CreditFileReferrals no contact, emailed many times

O2Lisa — Fri, 30 Apr 2021 09:11:23 GMT

Morning @MI5, thanks for the tag

I'll see if I can get any updates, @steve13 I'll message you privately and look in to this for you

Re: CreditFileReferrals no contact, emailed many times

O2Lisa — Fri, 30 Apr 2021 09:12:28 GMT

@Anonymous I'll message you privately as well and try my best to help

Re: CreditFileReferrals no contact, emailed many times

MI5 — Fri, 30 Apr 2021 09:14:39 GMT

Thanks @O2Lisa