topic Re: live chat in Pay Monthly

live chat

stan2 — Mon, 26 Apr 2021 09:22:34 GMT

whats up with this live chat. it says what account you want help with so I click my O2 account then it says what type of account do you have but when I click the arrow nothing is listed

Re: live chat

Chelsea8 — Mon, 26 Apr 2021 09:42:48 GMT

Order iphone charger lead

Re: live chat

O2EmmaLouise — Mon, 26 Apr 2021 10:03:13 GMT

Hi Stan2,

I've checked my end and the live chat is working fine.

Select the arrow and then you can scroll down to view the account options, you can then start a live chat.

Have you tried using another device?

Re: live chat

stan2 — Mon, 26 Apr 2021 11:05:10 GMT

as You can see by my screenshot where I have marked it in yellow, there is no options to click on just says same

Re: live chat

madasaf1sh — Mon, 26 Apr 2021 11:50:42 GMT

@stan2

Try a different browser, or clear your browser cache / cookies, as I see this a lot with the mobile live chat instances.

Re: live chat

stan2 — Mon, 26 Apr 2021 14:37:52 GMT

I have tried google chrome, I did think it was because of ADBlock I have on chrome but its not as I turned that off. I also tried Microsoft Edge which also have ADBlock but I also turned that off, and still same also cleared out my cache and cookies too