topic Re: Waiting for order confirmation in Pay Monthly

Waiting for order confirmation

Flo76 — Tue, 23 Mar 2021 18:35:22 GMT

Hello! I placed an order in March 20, with a paymonthly plan for Samsung Galaxy S21, I also paid upfront, but my order has not yet been confirmed. I could know how long it takes for my order to be confirmed? Can you help me somehow with this dilemma? Thank you

Re: Waiting for order confirmation

jonsie — Tue, 23 Mar 2021 18:37:37 GMT

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Re: Waiting for order confirmation

Flo76 — Wed, 24 Mar 2021 13:48:54 GMT

Thank you for information

Re: Waiting for order confirmation

jonsie — Wed, 24 Mar 2021 13:50:09 GMT

Welcome